Frequently Asked Questions
A subscription automatically renews your Thunder Bay 50/50 ticket package each month. Your tickets are purchased and emailed to you between 2–5 p.m. on the first day of every new draw.
When purchasing tickets, check the box that says “Become a Thunder Bay 50/50 Subscriber” before clicking Buy Tickets Now. You'll be automatically entered every month.
- Go to account.tbay5050draw.ca
- Log in using the email address you used to purchase your tickets.
- Enter the 6-digit login code sent to your email.
- Click the circle with your initials in the top-right corner and select Profile.
- Under Subscriptions, click Manage or Cancel Subscription next to the one you want to stop.
- Confirm your cancellation when prompted.
Once cancelled, you won't be charged again, and you can re-subscribe anytime at thunderbay5050.ca/subscriptions.
- Cancel your current subscription following the steps above.
- Purchase a new subscription at your desired amount on thunderbay5050.ca/subscriptions.
Tickets are automatically emailed between 2:00 p.m. and 5:00 p.m. on the first day of each new draw.
Payments are automatically charged to your saved credit card at the start of each new draw.
You'll receive an email notification if your payment can't be processed. You can update your payment details anytime by logging in at account.tbay5050draw.ca.
Yes. Log in at account.tbay5050draw.ca, click your initials, go to Profile, and update your billing information.
Yes. You can have multiple active subscriptions under the same email if you wish to purchase more than one package each month.
Log in at account.tbay5050draw.ca. Active subscriptions will appear under the Subscriptions section with your package details.
You may have accidentally subscribed twice. Contact us at info@thunderbay5050.ca, and our team will review your account and refund any duplicate payment.
Ticket emails can take time to arrive, especially during high-volume periods. Check your spam/junk folders and search your inbox for “Thunder Bay 50/50” or “tbay5050draw.ca.” If you still don't see them, our team will resend them when we reply.
At this time, subscriptions can only be cancelled and reactivated later. You can cancel anytime and restart at thunderbay5050.ca/subscriptions.
Yes. As long as your subscription renews automatically while you are outside Ontario, your tickets remain valid. You just can't manually buy tickets while located outside Ontario.
Rewards+ is an exclusive benefit for subscribers. If you win an Early Bird prize and your subscription is active, you'll receive an extra $1,000 added to your prize automatically.
Yes. Only active subscribers are eligible for the extra $1,000 Rewards+ benefit. You can re-subscribe anytime to regain eligibility.
Yes, we can help. Email info@thunderbay5050.ca with the email address used for your purchase, and our team will cancel it for you.
Administered by the Thunder Bay Regional Health Sciences Foundation and licensed by the Alcohol and Gaming Commission of Ontario, the 50/50 raffle is a game wherein individuals purchase tickets for the opportunity to win 50% of the total money raised through the sale of 50/50 tickets.
*We will never call you to ask for your credit card or personal information. If you contact us about missing ticket numbers, we may request the last four digits of your credit card or payment method solely to verify your purchase. These digits are used for verification purposes only and are never stored or shared.*
Net proceeds support the highest priority equipment needs of the Thunder Bay Regional Health Sciences Centre. To learn more about the Thunder Bay Regional Health Sciences Foundation please visit www.healthsciencesfoundation.ca
You can buy tickets online at www.thunderbay5050.ca or in person at the Thunder Bay 50/50 store in Intercity Shopping Centre.
When purchasing tickets on www.tbay5050draw.ca, select the checkbox at the bottom of the page after selecting your ticket package.
A subscription is a simple and convenient way to ensure you never miss a draw. When you subscribe, your ticket package is automatically purchased and sent to you each month, no need to come back and buy tickets manually. This feature was created to make things easier for our supporters. Subscribing is completely optional, and you can cancel at any time.
You can log in to your account at Account, Thunder Bay 50/50. From there, you can update your subscription or cancel it at any time. If you're having trouble logging in or have forgotten your login details, just email us at info@thunderbay5050.ca and we will be happy to help!
Yes! You'll get an email with your ticket numbers each month as soon as your subscription processes. If you don't see it, be sure to check your spam or junk folder. Still can't find it? Reach out to us at info@thunderbay5050.ca and we'll resend your ticket numbers.
Anyone currently in Ontario who is not Thunder Bay Regional Health Sciences Foundation Staff nor Board of Directors are eligible to buy tickets and win the prize(s).
Thunder Bay Regional Health Sciences Centre staff, volunteers, physicians, patients, and families are all eligible to buy tickets and win the prize(s).
You must be over 18 years of age or older to purchase tickets and/or claim a prize.
In order to purchase tickets online, our website is required to know your location. You must be located within the Province of Ontario, Canada at the time of purchase. If you are unable to access the site it may be due to one of the following reasons:
- You are using satellite Internet (i.e. Starlink) which often makes websites think you are in Manitoba or the USA.
- You declined the website request to access your location.
- Your device's location settings are permanently disabled.
- You are located outside of the Province of Ontario, Canada and unfortunately are not able to purchase tickets.
Please ensure the following:
- Your device settings have Location Services enabled.
- You allow the website to access your location.
- If your issues persist, try closing the website, clear your browser caches, and try visiting the site again.
If you have access to a mobile phone with data and service, please turn off the WI-FI on your phone and turn on your data to purchase tickets at www.thunderbay5050.ca.
If you're still unable to purchase, please see the Location Troubleshooting Guide to help you.
Raffle ticket sales close at 11:59 pm ET on the last Thursday of every month. Read the Official Rules for Play to find the exact dates for each draw.
When buying tickets online at www.thunderbay5050.ca, MasterCard, Visa, and American Express will be accepted. Regrettably, we do not accept cheque, money orders, nor bank and/or electronic transfers.
Note: The transaction will appear on your credit card bill as "Thunder Bay Regional H Thunder Bay ON"
Note: Debit cards are not accepted at this time.
Purchased tickets are delivered to the e-mail address supplied at time of purchase. Please allow 12 hours for the e-mail to be sent, as servers may sometimes be slow. Please remember to check your junk mail and spam folders, as some e-mail services may incorrectly flag your incoming tickets. Tickets are delivered as "Thunder Bay 5050" from info@thunderbay5050.ca If you have not received your tickets after 12 hours, please e-mail info@thunderbay5050.ca.
First, please check your junk mail and spam folders, tickets can sometimes be filtered due to strict filters. Tickets are delivered as "Thunder Bay 5050" from info@thunderbay5050.ca. Whitelist this address with your email provider. If you still can't find your tickets, please contact info@thunderbay5050.ca with:
- Your name
- The name the tickets were purchased under
- When you purchased the tickets
- The email address the tickets should have been sent to
We will check into the purchase, and get in touch with you.
Note: We have been made aware of some instances where people with Tbaytel or Shaw email addresses are not receiving their tickets. Please email info@thunderbay5050.ca with the information listed above and we will resend your tickets to you.
When you buy a raffle ticket online or in-person, you will receive a ticket with several “numbers.” Each number, printed directly on your ticket, represents a chance to win. You can purchase 5 numbers for $10.00, 30 numbers for $20.00, 150 numbers for $50.00, or 300 numbers for $75. You will receive a digital ticket via the e-mail address supplied at time of purchase. The winning ticket must be presented to claim the prize. No specific numbers can be given as numbers are generated randomly.
Yes, you can purchase more than one ticket. Each purchase will be a separate transaction, and you will receive separate tickets. For instance, if you wished to purchase $30 worth of tickets, you can buy 30 numbers for $20.00, and 5 numbers for $10 on a second ticket. You may only purchase five tickets per transaction.
No. Tickets purchased for the current Thunder Bay 50/50 draw are only eligible for the current draw, and do not gain you entry into future Thunder Bay 50/50 draws. There will be a brand new Thunder Bay 50/50 every month starting after the initial draw on February 26th, 2021. The jackpot resets for each monthly draw, and ticket sales start anew.
We are exploring this option for our future 50/50 raffles, but unfortunately we are not selling tickets over the phone at this time. Please visit thunderbay5050.ca to purchase tickets.
Yes, this is possible. NOTE: Some credit card companies require the Billing Address to match what they have on file, so this may not work for everyone.
Please follow these steps to purchase the tickets in someone else's name or as a group:
In Step 1:
- Choose the number of tickets you'd like to purchase.
In Step 2:
- Enter the name and address of the person you would like to gift the tickets to.
or
- If it's a group ticket, use the group leader's name and add "in trust" after the last name. (Only one person's name can be on the ticket.)
- You can either enter your email address if you want to hold the ticket until it's time to give it to them
- or email it directly to them by typing their email address into the field.
In Step 3:
- Enter your own info as the purchaser.
If you are trying to purchase tickets jointly with a spouse, friend or person you trust: it is possible to enter two "first names" in the "first name" column.
For example, if Mike and Suzy are buying tickets together, you can enter "Mike Suzy" in the "first name" column when making a purchase.
If you require additional clarification please contact our team at info@thunderbay5050.ca
Yes! Follow the steps below.
- Go to www.thunderbay5050.ca and click "Buy Now"
- Select a ticket package
- Write THEIR name & address in the Billing Information area
- Enter YOUR email if you'd like to send the tickets to them yourself,
- or enter THEIR email if you'd like the tickets to be emailed directly to them right after the purchase
- Pay with your credit card and you're all done! The tickets will now be in THEIR name.
The gift recipient must be 18 years of age or older. Purchaser must be in Ontario at time of purchase. Gift recipient does not need to be in Ontario.
We do not issue tax receipts for participation in the 50/50 raffle. Lottery and/or any gaming tickets where there is the possibility to win a prize, are not tax deductible in accordance with Canada Revenue Agency policies.
Each request will be assessed on a case-by-case basis. If the request for a refund has merit and is made prior to the draw, we will determine if a refund is eligible. Ticket purchases are non-refundable after any draw has occurred.
If you have found an issue with your purchase and would like to inquire, contact our office at 807-345-4673 or info@thunderbay5050.ca
Error 4 occurs when payment is not able to go through on your credit card or your credit card company has blocked the payment. Please ensure that the credit card information you entered is correct, that the card has been activated and is not expired, and that the Billing Address matches what your credit card company has on file.
If all of this information is correct but the error still occurs please contact your credit card company.
Note: Debit cards are not accepted at this time.
The grand prize is 50% of the gross sales raised for the specific raffle. This raffle has a guaranteed minimum grand prize of $5,000.
The Grand Prize draw for each Thunder Bay 50/50 is at 11:00 AM ET on the last Friday of every month. Winning number is chosen by Random Number Generation and witnessed by representatives from Grant Thornton LLP. Read the Official Rules for Play to find the exact dates of each draw.
By purchasing a ticket before the early bird draw dates, you will be entered into the early bird draw. The winning number for any early bird prize is eligible to win any other early bird prizes, and can still win the grand prize. If a winning ticket has multiple numbers purchased, that ticket has a chance to win multiple early bird prizes.
For information on each raffle's Early Bird draws read the Official Rules for Play.
For information on each raffle's Early Bird draws read the Official Rules for Play.
Any winning numbers (for either early bird prizes or the grand prize) will be posted on www.thunderbay5050.ca immediately following the respective draw.
Yes. You will have a digital ticket in your e-mail that you must present to claim the prize, along with Photo ID. All prize payments will be made by cheque.
All prizes must be claimed within 6 months. All unclaimed prizes will be subject to AGCO unclaimed prize policy and procedure.
Yes, we will attempt to contact you if your ticket purchase(s) are associated with any winning number(s). This includes calling all Grand Prize Draw and Early Bird prize winners.
We will never ask you for your banking details. All of our 50/50 prizes are distributed via cheque. Cheques can take anywhere from 2-3 weeks for processing.
